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Return & Refund Policy

Thank you for shopping with Vitalis. Please review our return and refund policy carefully before placing an order.

1. Research Use Only

All products available on this website are intended strictly for laboratory research purposes only.
These products are not intended for human consumption, veterinary use, therapeutic use, or diagnostic purposes. By purchasing from our website, you acknowledge that the products will be used only for legitimate research purposes.

2.All Sales Are Final

Due to the specialized nature of our products, all sales are final.We do not accept returns, exchanges, or refunds once an order has been placed and processed.Please ensure that you fully understand the product details and intended use before completing your purchase.

3. Order Accuracy

Customers are responsible for ensuring that all order information is accurate at the time of purchase, including:
  • Product selection
  • Shipping address
  • Contact details
We cannot be held responsible for errors made during the ordering process.

4. Damaged or Incorrect Shipments

In the rare event that you receive a product that is damaged during transit or incorrect, please contact our support team within 48 hours of delivery. When contacting us, please include:
  • Your order number
  • Photos of the damaged or incorrect product
  • A brief description of the issue
Our team will review the request and work with you to resolve the matter appropriately. Any replacement decisions will be made at our sole discretion.

5. Customer Acknowledgement

By placing an order on this website, you acknowledge that:

  • You understand the research-only nature of the products.
  • You accept that returns, exchanges, and refunds are not permitted.
  • You agree to comply with all applicable laws and regulations regarding product usage.

6. Contact Information

f you have questions regarding this policy or need assistance with an order, please contact our support team through the Contact Page on our website.