FAQ

Some items may be available but not yet updated on the website, or they may be listed under a different name.If you are looking for a specific product that you cannot find, please contact our team. We will confirm current availability, expected restock timelines, and suggest the best available option.

Most of our products are supplied in lyophilized (freeze-dried) form to ensure stability during storage and shipping.Lyophilized products are commonly reconstituted using bacteriostatic (BAC) water when needed. Once reconstituted, they should generally be stored under refrigeration to help maintain stability.Providing products in lyophilized form allows them to remain more stable during transit and arrive in the best possible condition.

Yes. Our products are manufactured under controlled conditions, and Certificates of Analysis (COA) are available upon request for most products.

Please contact our support team if you require documentation for a specific product.

We process and ship orders using reliable shipping partners.

Shipping features include:

• Fast order processing on business days
• Tracked shipping for all orders
• Delivery options such as express or next-business-day shipping, depending on availability at checkout

Tracking details are sent once your order has been dispatched.

Our primary shipping region is the United Kingdom.

Available shipping regions, delivery options, and carriers will be shown at checkout. If we expand shipping to additional regions, the information will be updated on the website.

Every order is carefully prepared to ensure product protection during transit.

Orders are:

• Picked and double-checked against the packing slip
• Packed with protective internal padding
• Sealed in a clean, labeled shipping box
• Prepared to help protect vials from shock and environmental exposure

Many peptides and research compounds are sensitive to temperature, light, and moisture.

Cold storage conditions (typically 2–8°C) help maintain stability and preserve product quality in a research environment.

Our products are stored under appropriate conditions prior to shipping and packed to minimize unnecessary exposure during transit.

Before dispatch, products are:

• Stored in controlled cold environments where applicable
• Protected from heat, light, and moisture
• Packed in clean and labeled packaging

Proper handling is treated as an important part of maintaining product quality.

Once your order arrives:

1. Inspect the package immediately.
2. Store products according to the instructions on the product label or product page.
3. Keep items sealed and protected from heat, light, and moisture.
4. If refrigeration is recommended, place the product in the refrigerator as soon as possible.

Avoid unnecessary temperature fluctuations whenever possible.

If you experience any issues such as:

• Wrong product received
• Damaged items during transit
• Missing products
• Labeling concerns

Please contact us as soon as possible and include:

• Your order number
• Photos of the product and packaging
• A short description of the issue

Our team will review the situation and determine the appropriate resolution.

We accept several secure payment options including:

• PayPal
• Visa
• Mastercard
• American Express
• Most prepaid credit cards

If you experience checkout issues, please contact our support team and we can provide a secure payment link.

In certain cases, bank transfer (eTransfer) may also be arranged.

Our formulations are designed to avoid unnecessary additives.

We do not add flavourings, colors, or cosmetic ingredients. Product labels accurately reflect the contents.

Yes. Your privacy is important to us.

Your information is used only to:

• Process and deliver orders
• Manage customer accounts and support requests
• Send important service emails such as order confirmations and tracking details

We do not sell or share personal information with third parties for unrelated marketing purposes.

For full details, please refer to our Privacy Policy.

We collaborate with a small network of carefully vetted partners, including educators, professionals, and research-focused communities.

All partners must:

• Follow our research-only messaging
• Avoid health claims or human-use promotion
• Comply with responsible communication standards

If you are interested in working with us, please apply through our Partner / Affiliate page.